Custom Furniture & Home Decor 

1470 Speers Road Unit 1 - Oakville, Ontario - 905-334-6322

                                            RusticHouse Interiors – Store Policies



Payment

RusticHouse Interiors accepts the following payment types: Cash, Visa, MasterCard, American Express, E-Transfer (prior to pick-up or delivery). 

A 50% deposit is required on all custom orders.  A 25% deposit is required to hold an in stock item prior to delivery or pick up.  Deposits are Non-Refundable.  The outstanding balance is due in full at the time of delivery or pick up.  All items are subject to 13% HST sales tax.

 
Custom Orders

Custom orders require a 50% deposit to start the job.   Once a deposit on a custom order is paid, it cannot be canceled.   Prior to starting a custom order, the customer will receive a formal quote with the specifications of the job.  The customer is required to sign off on the quote prior to starting the job.  We are unable to accept returns on custom orders. 

RusticHouse Interiors will do everything possible to accommodate special requests with your order.  However, we cannot guarantee that the custom order will be exactly the same as a store sample.  This is because each piece is unique and one of a kind due to the nature of wood.  Every wood slab or plank has its own unique characteristics and will take stain or clear coat slightly different from another slab or plank in the same species.  It is to be expected that there will be slight variances in colour and consistency from one item to another that is made out of wood.


Live Edge/Rustic Items

Live edge tables are unique and truly one of a kind items.  Each and every live edge table will be different in its own way – from its shape to its colour to its consistency (knots, grain, and characteristics).  While RusticHouse Interiors will make every effort to accommodate special requests when it comes to live edge and rustic designs, we cannot guarantee that the finished product will be exactly as requested. 


Cancellations

Cancellations on custom orders will not be accepted after a deposit has been paid.   Deposits are Non-Refundable.


As Is/Floor Model Items


All as is and floor models are final sale.  A 25% deposit is required to hold an item prior to delivery or pick-up.  Some as is items may have some wear and tear or defects.  The price of these items will reflect such wear and tear or defects.



Delays

Approximate delivery dates are based on standard lead times and are subject to change. RusticHouse Interiors cannot be held responsible for delays in transportation, steel shortages, production, or other acts that may result in a delay of a customer's order. RusticHouse Interiors will do everything possible to meet your estimated delivery date, however, failure to deliver your item(s) by the estimated delivery date will not give customer the right to cancel the order without the explicit consent of RusticHouse Interiors.


Delivery and Damage

RusticHouse Interiors offers delivery on all purchased items.  The delivery may be subject to a fee.  Any delivery fees will be communicated at the time the quote is issued.  A delivery fee may be waved for deliveries in the Greater Toronto Area.  Any large items where 2 or more people are required (dining tables, etc) will be subject to a delivery fee outlined in the quote.

Delivery includes setup in the location of your choice.  After the item(s) have been delivered and set up, the customer will be required to inspect the item(s) sign off that the items are in good condition and that there is no damage.  If there is damage to the item(s) delivered, a report will be taken and the damage detailed by the delivery person(s).  The item(s) will then be loaded back onto the truck and taken back for repair.  The customer will be contacted to explain the repair process and set up re-delivery. 


Pick Up

Customers are welcome to pick up in stock items as well as their custom orders.  RusticHouse Interiors may be able to help load the items in your car/van however it is recommended that you bring the required people to help load your items.  The customer is responsible for providing a vehicle that is “safe” to move the furniture items.  When the furniture leaves the store via pick up, RusticHouse Interiors is not responsible for any damage occurring from transit or moving/set up in the customer’s home. 


Care

All items made from wood should be kept in a consistent environment with a consistent temperature and humidity level.  Wood is ‘alive’ and will absorb moisture and is at risk of ‘moving’ if the environment is not acceptable.  Most homes maintain a constant temperature and humidity level, however, we do not recommend keeping wood furniture outdoors or in any environment with large fluctuations in temperature or humidity. 

In order to clean and maintain your furniture, all you need to use is a cloth with water and dish soap to clean and disinfect its surfaces.   DO NOT use any solvents, chemical cleaners, or sprays.   This will cause smudging to the surface and in some cases damage the surface.  If smudging does appear from food, or finger prints, take wet rag and dish soap and rub the smudged area until it is clean.

The lacquer finish will prevent water rings and clouding from occurring and can take a hot cup or plate up to 170 degrees Fahrenheit without any damage to the finish.  It is however recommended that you use placemat or coaster when putting wet or hot items on the table. 

 
Warranty

RusticHouse Interiors provides a 1 year warranty from the time of delivery/pickup on all table top surfaces from cracking and lamination defects.  With wood table tops, fluctuation in room temperature and humidity may cause the wood to move slightly, therefore it is recommended that room humidity remain at a constant.    All tables are re-enforced with steel channels in the underside to help prevent movement in the table top.  Epoxy may also be used to help prevent cracking and wood movement. 

RusticHouse Interiors provides a 1 year warranty against any peeling or cracking of the table top lacquer surface.

The customer will receive a warranty and care card at the time of delivery or pick up.  The card will have the delivery/pick up date on it and signed by RusticHouse Interiors. 

RusticHouse Interiors DOES NOT warranty against wear and tear including scratches that occur from use of the furniture.  Wear and tear as well as scratches can be expected on any wood surface from use of the furniture.